Welcome to our trade site. It is for registered business customers only. To view wholesale prices please login or register here. Return to the main website here. 

Contact Us

+ 44 204 541 6395  9am – 12pm / 4pm – 6pm GMT

We often respond to emails quickly but in any case please allow 24 hours for us to get back to you during the working week.

Delivery & Returns

We will normally deliver order from our EU distribution Hub in France. All deliveries will be delivered duty paid. 

Our prices include both postage and packaging costs

UK MAINLAND

All UK deliveries are tracked. Depending on location delivery times vary but normally within 1-5 days.

Delivery is calculated at checkout

EUROPE 

All European deliveries are tracked. Depending on location delivery times vary but normally within 5-7 days. On rare occasions can be delayed. 

USA, CANADA & AUSTRALIA

All orders to the USA are tracked and normally arrive within 10-14 days. On rare occasions can be delayed.

 

We do our best to ensure all of our customers enjoy a happy shopping experience with Kuishi however occasionally you may need to return an item.

To return an item(s) firstly print the Returns Form, complete it and sent it to hello@trade.kuishi.com

Please complete the form and return it with the items using the printed returns label attached. Items must be unused and returned in original condition.

All postage charges are at the cost of the customer and we recommend using a tracked postal service. Please allow up to 10 working days after the refund has been made for the funds to appear in your account. Please note we will only refund using the original payment of method (i.e. Credit card/ PayPal).

If a full refund including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however, you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.

The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day, we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

Please note that for order shipped outside of the EU there may be import charges which the buyer is responsible for.